Terms & Conditions

NEW  & RETURNING CUSTOMERS 
For quickest processing, Payment by credit card is preferred. For your convience, We accept Visa, Matercard, American Express and Discover.

NEW CUSTOMERS 
If a credit card is not available, prepayment is required via cashier’s check or money order.  Personal or business checks are not acceptable.    This method may delay your order as we must receive the payment before artwork will be processed.

COMPANY CHECK AND CREDIT TERMS 
COD Company Check or Net 30 days Account Status to customers in good standing available with prior credit approval. Allow up to four (4) weeks to process. Order processing will stop for Open Account Status customers that are past due 60 days. Processing will resume when account balance is paid to the 30 days current status. 

DELINQUENCY/COLLECTIONS 
Invoices not paid within the 30 days of the due date will be assessed a Service Charge of 1 1/2% per month. Returned checks are assessed a $20.00 handling charge, no exceptions. Customer is responsible for all collections costs, including but not limited to court costs and attorney fees. 

SHIPPING 
All orders FOB Vincennes, In. All orders will be shipped UPS Ground unless otherwise requested. All rush shipping charges are at the customer's expense. 

NEW ORDERS & PROOFS 
Proofs will be prepared for all new orders. When you receive your proof, please review it thoroughly and respond with written (by fax) or electronic reply (if proof e-mailed) approval or needed changes right away. Delay in response will delay completion of your order. Artwork must be approved before order proceeds to production department for printing. Once artwork is approved, we accept NO further liability for art errors. 

PHONE ORDERS 
We accept telephone orders. Please listen carefully when the order is read back to you as ALL phone orders are at the risk of the customer. We suggest that the order be mailed, faxed or e-mailed whenever possible to ensure accuracy. 

RETURNS/CANCELLATIONS 
Returns on custom printed transfers will be accepted only if the product is defective. The liability of Transfers Plus and it's subsidiaries extends to their products only. Returns must be authorized and be made within 30 days of invoice date. Any unauthorized return will be refused. If a product is determined to be defective, Transfers Plus will replace it at No charge, including shipping.
We are not responsible  for goods damaged from the selection, application, suitability, or use of our product by anyone. By ordering or accepting the product, you assume all liability for damages of any kind which may occur from use/misuse by you, your employees, customers, or others.

 If an order is cancelled after artwork or setup initiated, customer is responsible for any art or setup time up to that point, a minimum of $25.00. Cancellations not accepted under any circumstances after printing has started.